Refund & Cancellation Policy

Except where a refund is required by mandatory law, all purchases are final and non-refundable. This applies to subscription fees (monthly and yearly), automatic renewals, and prepaid Credits, in each case including any unused portion. Because we make the Service and its allowances available to you immediately, you acknowledge and agree that fees are earned when charged.

Plans are billed in advance for the chosen period (monthly or yearly) through our third-party payment processor. Your subscription renews automatically at the end of each period unless you cancel before it renews. Renewal charges are non-refundable; if you do not wish to renew, cancel before the renewal date.

You can cancel at any time from your dashboard billing settings or by emailing [email protected]. Cancellation stops the next renewal; your plan remains active until the end of the period you have already paid for.

We do not provide pro-rata refunds for the unused part of the current period after a cancellation, except where required by mandatory law.

AI, messaging (including SMS and connected-channel messages), email, and voice-minute Credits are prepaid, consumable digital items and are non-refundable once purchased. Unused Credits remain available while your subscription is active. Credits have no cash value and are not exchangeable for money.

Yearly plans are billed once for the full year in advance. If you cancel during a yearly term, your plan remains active until the end of that term and no refund is issued for the remaining months, except where required by mandatory law.

Correcting a billing error is not a refund of a valid purchase. If you are charged in error, charged more than once for the same item, or a paid feature was not delivered, contact [email protected] within 30 days and we will investigate and correct or refund the affected amount where appropriate.

Please contact us before opening a payment-card dispute — we can usually resolve billing issues faster directly.

If a purchase is ever made through a third-party App Store, that purchase is processed by, and subject to the terms and refund process of, that App Store rather than us, and any refund must be requested through the App Store.

Nothing in this Policy excludes or limits any mandatory statutory right that applies to you and cannot lawfully be excluded, including, for businesses in Türkiye, applicable rights under Turkish law. Where such a right applies, it prevails over this Policy to the extent of any conflict.

Billing questions: [email protected] · +90 551 511 5000 · Randevos LTD, Monomark House, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.