Terms of Service

“Account” means your Randevos account. “Content” means data you or your users submit or generate through the Service (including services, staff, customers, messages, notes, files, and records). “End Customer” means your own customer who interacts with you through the Service. “Sub-processor” means a third party engaged by us to process data in order to help deliver the Service. “Credits” means prepaid allowances for paid usage on the Service, including AI replies, SMS and other messaging, email, and voice-call minutes. “Order” means a plan or top-up you purchase. “App Store” means a third-party platform through which our mobile application is distributed.

Headings are for convenience only. “Including” means “including without limitation”.

Randevos provides an AI front desk that answers customer messages and books appointments, together with tools to operate an appointment-based business (including a calendar, customer records, services and packages, a unified inbox, financial record-keeping, inventory, reporting, marketing and growth tools, and a public booking page).

Randevos does not process payments on behalf of your business and is not a payment institution, bank, electronic-money institution, or money-services business in respect of your transactions; the money-related features are record-keeping only. The only payments we take are your own subscription and top-up fees payable to us.

We may add, modify, or remove features, and may offer beta or experimental features “as is” and separately labelled. We may set and change technical limits (for example rate limits and spending caps) to protect the Service and its users.

Where you use the lodging and property-management features (for example for a hotel, motel, guesthouse, or bungalow), you remain solely responsible for your own regulatory obligations, including recording and reporting guest-identity information to the competent authorities, your accommodation-tax obligations, and obtaining any short-term-rental permit, plaque, or authorisation required by law. The Service provides record-keeping, capture, and export tools only: it computes the accommodation tax at a rate you set and control and keeps lodging financial records on an append-only basis, and it does not file reports, verify eligibility, or obtain permits on your behalf.

You must be a business, or a person acting on behalf of a business, be at least 18 years old, and have authority to enter into these Terms on behalf of that business. If you accept on behalf of an organisation, you represent that you are authorised to bind it.

You must provide accurate, current, and complete registration information and keep it up to date. We may refuse, suspend, or reclaim any account, and may verify your identity or business details where lawful.

You are responsible for all activity under your Account, including that of your staff and any users you invite, and for maintaining the confidentiality of credentials. We strongly recommend enabling two-factor authentication.

You must assign appropriate roles and permissions to staff and promptly revoke access that is no longer needed. You are responsible for your users’ acts and omissions as if they were your own.

Notify us immediately at [email protected] of any unauthorised access or suspected security breach.

As between you and us, you own your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and back up your Content solely to provide, secure, and improve the Service and as otherwise permitted by our Privacy Policy.

For End-Customer personal data you manage through the Service, you are the data controller and we act as your data processor on your documented instructions; our Privacy Policy and any applicable data-processing terms describe this relationship. You are solely responsible for having a lawful basis and any required consent (including for marketing and messaging), for completing any required registrations, and for the accuracy and legality of your Content.

You must comply with the KVKK (Türkiye), the UK GDPR and the GDPR (where applicable), and all other data-protection, privacy, consumer-protection, electronic-commerce, and electronic-messaging laws that apply to you.

Data-processing terms. Where we process End-Customer personal data as your processor, the following apply: (a) we process such data only on your documented instructions (these Terms and your configuration of the Service constitute such instructions) and only to provide the Service; (b) we ensure that persons authorised to process it are bound by confidentiality; (c) we implement the technical and organisational measures described in the Privacy Policy; (d) you give a general authorisation for the sub-processor categories described in the Privacy Policy — a current named list is available on request and we will give notice of material changes, whereupon you may object by ceasing to use the affected feature; (e) taking into account the nature of the processing, we assist you, so far as reasonably possible, in responding to data-subject requests and in meeting your security and breach obligations, and we will notify you without undue delay after becoming aware of a personal-data breach affecting your End-Customer data; (f) on termination we delete or return such data as described in these Terms and the Privacy Policy; and (g) we make available information reasonably necessary to demonstrate compliance with this section.

You remain the controller of your End Customers’ data at all times. You are solely responsible for providing your End Customers with any legally required privacy notice — including, where the automated voice assistant or automated comment replies are enabled, informing callers and commenters as required by the KVKK, the GDPR, or other law applicable to you — and for the lawfulness of the instructions you give us.

Paid plans include a periodic allowance of AI replies and messaging. Additional usage requires prepaid top-up Credits. Credits are consumable and, once purchased, are non-refundable, as set out in the Refund & Cancellation Policy.

By default a hard spending cap protects you from unexpected charges; when your balance reaches zero, the system stops paid actions rather than incurring further cost. If you add a payment method and opt in, overage may be auto-charged up to a limit you set.

Where you enable the automated voice assistant, calls are billed per minute against a prepaid voice balance at the rates shown in the Service; partial minutes may be rounded up. When your voice balance is exhausted, further calls are not connected or are ended, rather than incurring further cost. Charges of your own telecommunications operator (for example call-forwarding charges) are separate from, and additional to, our fees and are solely your responsibility.

Fees are billed in advance for the chosen period (monthly or yearly) and, unless cancelled before renewal, renew automatically for successive periods. Payments are processed by our third-party payment processor; you authorise us and that processor to charge your selected payment method for all fees due. Fees are exclusive of taxes; you are responsible for all applicable taxes, duties, and levies (including VAT/KDV), except taxes on our net income. Prices may change on prior notice, effective from your next renewal.

You must keep billing information accurate. We may suspend the Service for non-payment after reasonable notice. All fees are non-refundable except where a refund is required by mandatory law; refunds and cancellation are otherwise governed by the Refund & Cancellation Policy.

You must not, and must not permit anyone to, use the Service to: (a) breach any law or regulation, or facilitate any illegal activity; (b) send unlawful, fraudulent, deceptive, misleading, harassing, defamatory, or obscene messages, or unsolicited bulk/spam messages, or messages sent without a required consent; (c) infringe or misappropriate any intellectual-property, privacy, publicity, or other right; (d) upload or transmit malware, or engage in phishing, spoofing, or social engineering; (e) promote or facilitate violence, terrorism, exploitation of minors, human trafficking, illegal drugs or weapons, or other seriously harmful conduct; (f) attempt to gain unauthorised access to the Service, other accounts, or our systems, probe or test their vulnerability, or defeat authentication, rate limits, spending caps, or the content-review gate; (g) reverse engineer, decompile, or attempt to extract source code, or copy, resell, sublicense, or provide the Service to third parties except as expressly permitted; (h) scrape or harvest data, or use automation to impose an undue load; (i) use the AI to generate unlawful, harmful, or rights-infringing content, or to present regulated professional advice (medical, legal, or financial) as though from a qualified professional; or (j) send communications that violate the policies of connected channels, applicable SMS or telemarketing rules, or consumer-protection and electronic-commerce law (including, in Türkiye, the rules on commercial electronic messages and İYS registration).

Custom marketing message copy is reviewed by us before it can be sent; we may decline, delay, or remove content that appears unlawful, deceptive, abusive, or in breach of these Terms. Such review does not make us responsible for your Content.

You are responsible for the lawful content of every message you send and for honouring opt-outs and withdrawals of consent.

AI features generate replies and suggestions from the information you configure and the conversation context. The AI only proposes; our booking engine validates and executes actions under its own rules, and the AI has no authority to override those rules, access secrets, or act outside its permitted scope.

AI output may be inaccurate or incomplete. You are responsible for the information you configure, for reviewing and monitoring your Account, and for any decision made in reliance on AI output. AI output is not professional advice. To the fullest extent permitted by law, we are not liable for actions taken in reliance on AI output.

These provisions apply equally to the automated voice assistant. The Service is designed so that automated conversations — including the start of a voice call and the first automated reply on messaging and social channels — identify themselves as coming from an automated assistant, and so that voice calls state that no audio recording is kept. You must not remove, disable, or circumvent these disclosures, and you are responsible for ensuring that any call-start notice you configure is accurate and satisfies the notice obligations that apply to you.

We and our licensors own all rights in and to the Service, including its software, integrations, designs, and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction. You may not use our name, logo, or trademarks without our prior written consent.

The Service integrates with third-party services and with the messaging channels you choose to connect. Your use of a connected third-party service or channel is also subject to that third party’s own terms and policies, and we are not responsible for third-party services. The categories of sub-processors we engage are described in our Privacy Policy, and a current named list is available to account holders on request.

Where you obtain our mobile application through an App Store, your use is also subject to that App Store’s terms, and the following apply. The licence granted in these Terms is limited to use of the application on a device you own or control as permitted by the App Store’s usage rules. The App Store provider is not responsible for the application or its content, has no obligation to furnish maintenance or support, and, to the extent permitted by law, is not responsible for any claims relating to the application. The App Store provider and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in an embargoed country or on a prohibited-parties list and that you will comply with applicable third-party terms.

Purchases of digital items, if ever offered through an App Store, are processed by, and subject to the terms and refund policies of, that App Store rather than us.

We may introduce new products, features, channels, payment methods, application-programming interfaces, or hosted offerings (for example additional messaging channels or hosted websites). New offerings may be subject to supplemental or additional terms presented at the time of activation, which form part of these Terms for those offerings. Beta or preview features are provided “as is”, may change or be withdrawn, and may be governed by separate terms.

Each party may access the other’s non-public information. Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

We may suspend or restrict your access (in whole or in part) immediately and without prior notice where reasonably necessary to: (a) prevent or stop a breach of these Terms or the Acceptable Use Policy; (b) protect the security, integrity, or availability of the Service or other users; (c) comply with law or a lawful request from an authority or a connected channel/provider; (d) address non-payment; or (e) investigate suspected illegal or harmful activity. We will restore access once the cause is resolved, where appropriate.

These Terms apply while you have an Account. You may cancel at any time from billing settings or by contacting us; your plan remains active until the end of the paid period, and no pro-rata refund is due except as stated in the Refund & Cancellation Policy or required by mandatory law.

We may terminate or suspend these Terms and your Account: (a) for a material breach not cured within a reasonable period after notice; (b) immediately for a breach incapable of cure, for the illegal or prohibited use described below, for repeated Acceptable-Use breaches, for non-payment, or where a connected channel/provider or a law or authority requires it; (c) if you become insolvent or cease to trade; or (d) on reasonable notice if we discontinue the Service generally.

We may also terminate these Terms and your Account for convenience, at our discretion and without cause, on thirty (30) days’ written notice to your registered email address. During that period the Service continues as normal and you may export your Content. This is a business-to-business service and you accept that we are not obliged to give a reason.

Protecting our platform and its integrations. The Service depends on connections to third-party messaging platforms that hold us responsible for the conduct of every business using them through us. We may therefore suspend or terminate your Account, or restrict any channel, where we reasonably consider that your use — including the volume, content, recipients, or consent basis of your messages — risks the suspension, restriction, or loss of an integration, account, or approval that we rely on to provide the Service to all customers. We may act before harm occurs and, where the risk is immediate, without prior notice. We will tell you what triggered the action and, where the situation allows, what would resolve it.

Effect on fees. Where we terminate for a reason described in (a), (b), (c), or in the paragraph above, fees and Credits are non-refundable, including any unused portion, and no pro-rata refund is due. Where we terminate for convenience under this section, or discontinue the Service generally, we will refund the unused portion of any prepaid subscription period, calculated pro rata from the effective date of termination. Prepaid Credits remain non-refundable in every case, as set out in the Refund & Cancellation Policy. Nothing in this section limits a refund required by mandatory law.

Where the Service answers telephone calls for you, this can work in two ways. Under forwarding, you keep your own telephone number with your own operator and forward calls to a routing endpoint we provide. That endpoint is our technical infrastructure: it is allocated to your Account so that we can identify which business a call belongs to, it is not a telephone line supplied to you, and you must not publish it, advertise it, print it, or give it to your customers as a contact number. Under your own number, you contract directly with a licensed operator for a number in your own name; we configure it to reach the Service, and it remains your number and your responsibility.

You are responsible for how a number connected to the Service is used and advertised, for the lawfulness of the calls it receives, and for holding any licence, registration, or consent your use requires. If you publish or distribute a routing endpoint contrary to the paragraph above, you do so on your own responsibility and you are responsible for the consequences, including any regulatory action, complaint, or third-party claim that results.

A routing endpoint is allocated for the duration of your Account and is not portable. We may change or reallocate it where an operator, a regulator, or the technical needs of the Service require it, and we will give you reasonable notice unless the change is urgent. When your Account or the relevant feature ends, the endpoint stops routing to you and may be released; calls to it will no longer reach you, which is one reason it must never be published as your business number.

We may suspend or disconnect a number immediately, without prior notice, where we reasonably consider that it is being used unlawfully, in breach of the Acceptable Use Policy, or in a way that risks an operator relationship, licence, or approval that we rely on to provide the Service to all customers.

If we reasonably determine that you have used the Service for illegal activity or in serious breach of the Acceptable Use Policy, we may, in addition to any other remedy: (a) immediately suspend or terminate your Account without notice; (b) remove or disable offending Content; (c) retain and preserve relevant records as evidence; (d) report the activity to, and cooperate with, law-enforcement, regulators, and affected third parties (including connected channels) as permitted or required by law; and (e) withhold refunds for the affected period.

You remain responsible for your unlawful conduct and for any resulting losses, and you will reimburse us for the reasonable costs we incur as a result.

On termination, your right to use the Service ends. For a limited window after termination (except where prohibited by law or where the Account was terminated for illegal use), you may export your Content; after that window we will delete or anonymise your Content in the ordinary course, subject to retention required for legal, tax, security, and audit purposes as described in the Privacy Policy. Accrued payment obligations survive termination.

We provide the Service with reasonable skill and care. Except as expressly stated and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted, timely, secure, or error-free. This section does not exclude warranties or rights that cannot be excluded by law.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to the Service.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid to us for the Service in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (for example, for death or personal injury caused by negligence, or for fraud). Where mandatory consumer or local law gives you greater rights, those rights apply.

You will defend, indemnify, and hold us harmless from claims, damages, losses, and reasonable costs (including legal fees) arising from: (a) your Content; (b) your use of the Service in breach of these Terms or of law; (c) messages you send or campaigns you run; (d) your failure to obtain required consents from, or your handling of, your End Customers’ data; or (e) a dispute between you and an End Customer or third party.

We work to keep the Service available but do not guarantee uninterrupted operation. We may perform scheduled or emergency maintenance, modify or discontinue features, and impose or change limits. We will use reasonable efforts to give notice of material adverse changes.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, failures of utilities, internet, or third-party providers, cyber-attacks, or government action.

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to the mandatory rights below.

This choice of law and jurisdiction does not deprive you of the protection of the mandatory laws of your country of establishment. For businesses established in Türkiye, mandatory Turkish law — including the KVKK and applicable consumer, commercial-electronic-message, and electronic-commerce rules — continues to apply, and Turkish courts and authorities may have jurisdiction where the law so requires. For businesses in the UK or the EU/EEA, mandatory local consumer and data-protection rights continue to apply.

Türkiye: You are responsible for compliance with the KVKK and with the rules on commercial electronic messages, including obtaining any required prior consent, completing İYS registration where applicable, and providing opt-out mechanisms. We support your KVKK obligations as your data processor; you remain the controller of your End Customers’ data.

United Kingdom / EU/EEA: Where the UK GDPR or the GDPR applies to your processing, our data-processing terms and the Privacy Policy govern that processing.

Global: You are responsible for complying with the laws that apply to you and to your End Customers wherever located, including messaging, marketing, tax, and consumer-protection laws. Some features or channels may be unavailable in some regions.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

We may give notices through the Service or by email to your Account address; you agree that such notices are effective. Legal notices to us must be sent to [email protected] and to Randevos LTD, Monomark House, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

These Terms, together with the Privacy Policy, Cookie Policy, and Refund & Cancellation Policy, constitute the entire agreement between you and us regarding the Service and supersede prior agreements. If any provision is held unenforceable, the remainder stays in effect and the provision is modified to the minimum extent necessary. Our failure to enforce a right is not a waiver. There are no third-party beneficiaries except as expressly stated in the Mobile applications and App Store terms. In case of conflict between a translation and the English version, the English version prevails except where local law requires otherwise.

We may update these Terms; we will notify material changes in-product or by email, effective on the stated date, and your continued use constitutes acceptance. Questions or notices: [email protected] · +90 551 511 5000 · Randevos LTD, company no. 17300468, Monomark House, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.