Help & Support

Sign up free at randevos.com. After verifying your email, the setup wizard walks you through your business name, industry, and basics in a few minutes. No credit card required.

Update your business name, address, contact details, and language preference from Settings in the dashboard. This information is used on your booking page and in AI replies, so keep it current.

Go to Dashboard → Services: add a name, duration, category, description, photo, and price. You can display price as a fixed amount, a "starting from" price, a range, or "call for price". Services automatically appear in your calendar, booking page, and menu.

Invite staff by email from Dashboard → Team. Each member gets a role and per-section permissions; for example, a staff member can see the calendar without accessing finance. You can change permissions at any time.

Define day-by-day hours for your business and each staff member from Dashboard → Working Hours. The booking page and the AI only offer available slots inside these hours.

Add your services first, then set working hours, then share your booking link or QR code. When you feel ready, connect your messaging channels and turn on Randevos AI. If you get stuck anywhere, our support team will help you one-on-one.

Click an empty slot on Dashboard → Calendar, or start with "New appointment". Pick the customer, service, staff member, and time; the appointment lands on the calendar instantly. Customers can also book themselves via your booking page or the AI.

Click the appointment in the calendar and edit it: date, time, service, or staff can all change. Changes are reflected in booking availability immediately. If your reminder settings are on, the customer can be notified.

Open the appointment in the calendar and cancel it. The freed slot becomes available on your booking page right away. Cancellation history is kept on the customer record.

You do not have to: the booking engine validates every appointment per staff member and time slot. A taken slot can never be sold twice, whether from the dashboard, the booking page, or the AI.

Mark the day closed in Working Hours or remove the staff member’s hours for that day. During closed hours the booking page shows no slots and the AI never proposes them.

External calendar sync is not live yet; it is coming soon. In the meantime your calendar is available everywhere via the web dashboard and the mobile app.

Your business’s AI front desk: it answers customer messages 24/7 within seconds, shares information about your services and prices, checks availability, and books appointments. It talks like a real employee but stays strictly within the rules you set.

WhatsApp, Instagram DM, and Facebook Messenger. You connect channels with one click via your Meta account from Dashboard → AI. Some channels require Meta approval steps; until approval completes, a channel may show as "pending".

The AI never writes a booking directly; it proposes one, and the booking engine always validates and creates it. A booking on a taken slot, a closed day, or an undefined service is structurally impossible.

It does not take payments, does not invent discounts or prices you have not set, does not wander off your business topics, and only ever accesses your own business’s data. It politely declines off-topic or abusive requests.

From Dashboard → AI you edit the tone, greeting, business knowledge, FAQs, and rules. Use the Test tab to try conversations as much as you like before going live.

The AI hands the conversation over: you get a notification and take over from the Inbox. While you are in control the AI stays silent on that conversation; hand it back whenever you are done. This works 24/7.

Every reply is metered against your credit balance, and your plan includes monthly credits. If credits run out, the AI stops; a surprise bill is impossible. There are also per-customer message caps and abuse protections, and you can block any customer.

An AI receptionist that answers your business’s inbound phone calls: it gives information, takes appointment requests, and files a callback when needed. It is being rolled out gradually; you can enable it when it appears on your account.

It creates a Callback record: the caller’s request lands in your dashboard’s Callback queue, you get notified, and you call the customer back when convenient. This works after hours too, so no call is ever lost.

Voice calls are metered from your credit balance by talk time. You will see current per-minute rates on the Plan & Credits page once the feature is active on your account. Like everything else, it stops at zero credits; no surprise bills.

The feature appears in your dashboard when it becomes available in your region. Write to support if you would like early access.

A feature that automatically replies to comments on your Instagram posts and can optionally send the commenter a one-time DM. For example, a follower commenting "price" can get a short public reply plus details by DM.

Connect your Instagram professional account and define which keywords trigger which kind of reply. Replies draw on your business knowledge; if the customer continues in DM, Randevos AI can take over and carry the conversation all the way to a booking.

It only works on comments under your own posts and respects Instagram’s platform limits. It requires a connected Instagram professional account; channel activation is subject to Meta approval, so it may show as "coming soon" on your account.

It shares the same AI credit balance as the other AI features. It stops when credits run out; there are no extra fees or surprise bills.

A personal management assistant you chat with in the dashboard and mobile app. Ask in plain language, for example "add a manicure for Mrs. Ayşe tomorrow at 2pm", and the assistant prepares the work for you.

No, it never changes anything without your approval. It first shows a summary of what it is about to do and only applies it after you confirm. Every action is permission-checked and logged.

It prepares dashboard operations on request: creating and editing appointments, adding customers, updating services, and more, always within your permissions. Staff accounts can only trigger actions their own role allows.

Assistant usage is metered from your credit balance; every request is measured and can be tracked on the Plan & Credits page.

In Dashboard → Customers. Customers who book via your booking page or the AI are recorded automatically; you can also add customers manually.

Contact details, address, notes, the full appointment and sales history, and per-customer summary analytics, all on one page. When a customer calls, you see their entire history in seconds.

Yes. As the owner you can turn on PII masking for staff: masked staff see customer phone numbers and emails obscured, with just enough visible to do their job. Only the owner controls this.

Yes, from the customer’s detail page. Personal data is removed in line with our privacy policy. For formal data-deletion requests under KVKK/GDPR you can also write to support.

No. End customers never create accounts or manage passwords on Randevos; the booking page, menu, and messaging are fully login-free. Accounts belong only to your business and your team.

In Dashboard → Booking Page. Your link looks like randevos.com/book/your-business; share it on social media, your Google profile, or in messages.

Generate and download your QR code with one click from the booking page or menu settings. Print it for your storefront, tables, or business cards; customers scan it and book within seconds.

Yes. Manage the booking page’s display settings from the dashboard, and choose from 20 ready-made designs for your service menu. Your logo, services, and photos flow in automatically.

Yes, per service, in four modes: fixed price, "starting from", a price range, or "call for price". The mode you choose is used consistently on the menu, booking page, and in AI replies.

Yes. You can set the booking page so only people with the private link can see it. This is useful when you want to share it with existing customers only.

A customer opening your link picks a service and an available time in two steps; no account needed. The appointment lands on your calendar instantly and you get a notification.

Payment (income) records, expenses, payroll tracking, and financial reports. Record every sale and cost in one place and see your business’s real profitability.

No. Randevos is not a payment processor; the finance section is for record-keeping. The only payment Randevos processes is your own Randevos subscription. You collect from your customers the way you always have.

Record staff salaries and payments in Payroll; these entries flow into your expense reports. It is record-keeping only; Randevos does not pay salaries on your behalf.

Yes. From the Quotes section you can build professionally designed PDF price quotes, share them as a link, or download them. Save your templates and reuse them.

Yes. The Refunds tool records a return request and walks the process step by step, from inspection to the money being returned; your finance records only update once the refund actually happens.

Dashboard → Reports holds performance and finance summaries. There are also AI-powered business and financial reports that regularly interpret your data and offer suggestions.

Randevos runs on a monthly or yearly subscription. Every plan includes the dashboard features plus monthly credit allowances. View and manage your plan from Dashboard → Plan & Credits.

Credits are the unit for pay-as-you-go actions: AI replies, WhatsApp and email sends, and similar. Your plan includes a monthly allowance, and you can top up any time you need more.

The related feature pauses, and that is all. A surprise usage bill is structurally impossible on Randevos: at zero balance the system cannot spend. You get low-balance warnings in advance, and topping up resumes the feature where it left off.

Change plans any time from the Plan & Credits page. Upgrades take effect immediately; downgrades apply at the end of the current billing period.

Cancel from the Plan & Credits page. You keep access until the end of the period you paid for. See our Refund & Cancellation Policy for details.

Your payment history is on the Plan & Credits page. For invoices and documents, email support with your business details and we will sort it out.

Enable it from Settings → Security using an authenticator app such as Google Authenticator. We strongly recommend it, especially for owner accounts.

Yes. View the devices and sessions signed in to your account from Settings and end any you do not recognize with one click. If anything looks suspicious, change your password first.

Every business’s data is isolated with mandatory rules at the database level; one business can never access another’s data under any circumstances. All traffic is encrypted. See our Security page for details.

We process personal data in line with KVKK and applicable regulations, and our Privacy Policy explains plainly what we collect and how we use it. The data you keep about your customers belongs to you; we process it only to provide the service.

You can permanently delete your account from Settings → Account; this cannot be undone, and your data is removed per our policy. For data-deletion requests you can also use randevos.com/data-deletion.

Yes, the Randevos iOS app is rolling out on the App Store. It brings the web dashboard to your phone: calendar, customers, inbox, AI, finance, and more.

The app asks for notification permission on first launch; you can manage it later from Settings → Notifications. Toggle events like new bookings and new orders individually, and even pick the notification sound.

Only what is necessary: notification permission, and camera or photo access when you upload images. It does not track your location or read your contacts.

The Android app is on our roadmap; coming soon. Until then, the full dashboard works in your phone’s browser.

Check in order: is notification permission enabled for Randevos in your phone settings, is the relevant event turned on under Settings → Notifications in the app, and are you signed in? Updating and reopening the app resolves most cases.

Check three things: is your AI credit balance at zero on the Plan & Credits page (the AI stops at zero), does the channel show as connected under Dashboard → AI, and has the conversation been handed over to you (human mode)? If it persists, write to support.

Use "Forgot password" on the sign-in screen to get a reset link by email. If your two-factor code is rejected, make sure your phone’s clock is set to automatic. Still locked out? Email support from your registered address.

Make sure working hours are defined, services are assigned to a staff member, and the page has not been switched to private mode. If every slot is genuinely taken, the page is working correctly; check your calendar.

Make sure your card is enabled for online purchases and 3D Secure and has sufficient limit; try another card if needed. If the problem continues, write to support and we will solve it together.

Email [email protected] or open a request from Settings → Support inside the app. A screenshot and step-by-step description speed things up considerably.