Randevos AI: your customer front desk
The AI that answers customer messages and proposes bookings: setup, behavior and limits.
Randevos AI replies to customers writing on WhatsApp, Instagram and Facebook like a real employee: it quotes prices, answers questions, offers available times and proposes bookings.
The authority model: the AI proposes, the system decides
Randevos AI has no authority of its own. It only proposes a booking; the booking engine validates that proposal against your services, working hours and rules, and only writes it to the calendar if it is valid. No message text, however persuasive, can write a booking directly or bypass your rules.
For example, if you require a phone number for booking, no appointment completes without one. The AI also cannot book into hours you have blocked on the calendar.
Setup and channels
On the Randevos AI Setup and Channels page you connect your WhatsApp, Instagram or Facebook account. You watch each connection's status on the same page; you can remove a channel at any time and your messages are not deleted. Even with no channel connected you can still try the AI on the Test page.
Business info: everything the AI knows
The Business Info page is the single source of what the AI knows about your business:
- About the business: your team, your experience, your signature services.
- The out of hours message: the sentence used while you are closed.
- Frequently asked questions and their answers.
- Your cancellation, lateness and deposit policies.
Good to know
Working hours, address and service prices are not edited here. You update them on their own pages; the AI always reads the current value from there.
Behavior, tone and schedule
On the Behavior page you decide how the AI operates:
- The "Reply to DMs" master switch: while off, no message is answered.
- The resolution type: a booking assistant, or a sales and information assistant.
- The Behavior and Tone tab: style and greeting line.
- The Rules and Limits tab: the active schedule, 24/7, out of hours only, or custom hours.
Tool permissions: a separate, per channel permission
Turning a tool on from the Add Features page is for YOU to use it. Letting the AI use that same tool while talking to customers is a separate permission, granted per channel: on the Randevos AI, Behavior, Tools tab you choose which tool it may use on which channel, one by one. A tool you have not permitted is never used by the AI in any conversation.
Test before going live
The Test page is a safe room where you chat with the AI like a customer. Type the real questions, "how much is it", "are you free tomorrow"; if you do not like an answer, go back to Behavior or Business Info and fix it. Nothing here reaches a customer, but it does use your AI credit.
Abuse protection
The Warnings page lists anyone trying to keep your AI busy or trick it. You can set a daily per person message cap, review suspicious conversations and block a number entirely.