Daily work: inbox, calendar, customers
The three pages you use every day and how they work together.
The Inbox
All your WhatsApp, Instagram and Facebook messages land in one list. Pick a conversation on the left and read the full thread on the right. The customer card badge at the top of a thread opens that person's history on the Customers page.
The selector at the top switches the AI between its three modes:
- Off: the AI stays out entirely; you answer every message yourself.
- Draft: the AI prepares a reply draft for each message; you read it, edit it if you like, and you send it.
- Automatic: the AI sends replies itself. The moment you start typing in a conversation it goes quiet there, and it comes back when the customer writes again.
Good to know
Start with Draft mode. Read the replies for a few days, and switch to Automatic once you trust them.
The Calendar
All your appointments in one place: the ones you add by hand, the ones customers book on the booking page, and the ones created from Randevos AI's proposals.
- Switch between day, week and month views; narrow the view with staff, service and status filters.
- Add appointments by hand with "Add appointment": customer, service, staff member and time.
- Click an appointment to change its time or staff member, or to cancel it.
- Block hours with "Unavailable": nobody can book into that window, not from the booking page and not through the AI.
Good to know
The safest way to enter holidays and days off is to block the hours on the calendar; the AI cannot book into blocked hours either.
Customers
Your customer book: who came, when and how much they spent. Click a customer to open their past appointments, spend, your notes and their address. With custom fields you can define your own fields, for example a pet's name.
- Notes stay with you only; they are never sent to the customer.
- You can hide customer phone numbers and emails from staff with the switch on this page; they can still take bookings.